: EDaakhil: How To File Consumer Complaints From Home, Get Relief Within 100 Days #IndiaNEWS #Consumer Rights The National Consumer Disputes Redressal Commission (NCDRC) on 7 September last year launched

eDaakhil: How To File Consumer Complaints From Home, Get Relief Within 100 Days #IndiaNEWS #Consumer Rights
The National Consumer Disputes Redressal Commission (NCDRC) on 7 September last year launched the facility of electronic filing of consumer complaints and their digital payments, through its online portal — eDaakhil.
As of November 27, as many as 9,800 online complaints were lodged in the country’s consumer commissions, of which 213 cases were disposed of via the eDaakhil. These included 158 cases at the district level, 18 cases at the state level, and 37 cases at the national level.
In a bid to avoid fraudulent purchases, e-commerce merchants are required to provide product details like maximum retail price, expiry date, country of origin, refund and return details, warranty and guarantee, delivery and shipment, and other relevant details, in accordance with the Consumer Protection Act, 2019.
Nidhi Khare, chief commissioner of the Central Consumer Protection Authority (CCPA), stated that there had been a significant reduction in complaints since these e-commerce rules were notified, making way for faster redressal of consumer grievances.
“The intention is to inform people about what all they should look for while buying any commodity or availing any service. If not [through the eDaakhil], the second option to get their concerns addressed can be the National Consumer Helpline and the third option is to file complaints in the consumer commissions,�? Union Minister Piyush Goyal had earlier said.
What is eDaakhil?
The responsibility of implementing the Consumer Protection Act lies with the Department of Consumer Affairs, which functions separately from the Ministry of Consumer Affairs, Food and Public Distribution, in a bid to facilitate and prioritise smooth consumer movement in the country.
The eDaakhil is an online portal that allows consumers to file complaints at their convenience, from anywhere, diminishing the requirement of their physical presence at consumer commissions. Additionally, it also allows for consumer commissions to scrutinise these online submitted complaints and accept, reject or forward these to the concerned commission for further processing.
Developed by the National Informatics Centre (NIC), the online portal facilitates both online and offline payment, and features other facilities such as an filing an e-notice, downloading the case document link, downloading the video conferring of the court hearing, filing of a written response by the opposite party, filing for a rejoinder by the complainant and subscribing to alerts via SMS or email.
A total of 444 locations are covered under the jurisdiction of eDaakhil, including the NCDRC headquarters in Delhi, state commissions and district commissions. The capital was the first state to implement the e-filing facility on September 8 last year.

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